SDA Provider Group

Privacy Policy

SDA Provider Group and its related companies (collectively referred to as “SDA Provider Group”, “us”, “our” or “we”) respect the privacy and security of your Personal Information, as defined below, and comply with the requirements of the Australian Privacy Principles (“APP”) under the Privacy Act 1988 (Cth) (“the Act”). However, it does not apply to SDA Provider Group employee records to the extent they are handled by any of our companies that is or was the employer of that employee in relation to the employee’s current or former employment. Such employee records are generally exempt from the Act and will be dealt with as permitted by law.

User (collectively referred as “You”, “your”, “Customer”, “Client”) may be able to deal with us anonymously or by using a pseudonym in certain circumstances. If you wish to do so, please contact us to find out if this is practicable in your circumstances. However, if you do not provide us with the Personal Information we have requested, we may not be able to complete or fulfill the purpose for which we collect the information, including providing our services.

This Privacy Policy outlines in general terms, how SDA Provider Group collects, uses, discloses, and protects the information obtained through our website, www.sdapro.com.au. By using the Site, you agree to the terms outlined in this policy.

1. Information We Collect:

Under the Act Personal Information is defined as information or an opinion about an identified individual, or an individual that is reasonably identifiable, in whatever form and regardless of whether it is true or not (“Personal Information”). The Act also defines a subset of Personal Information as sensitive information (for example health records, racial or ethnic origin, religious beliefs, criminal records).

We may collect users voluntarily provided Personal Information either directly from user, or from third parties. We may collect this information when users deal with us over the telephone, send us correspondence (whether by letter or email), have contact with us in person, visit our websites or complete hard copy or online forms. Depending on the type of service user or our customers have requested, we may also seek to collect information about someone else from user (for example, contact details of yoursolicitor, emergency contact person or tenant). However, user must not provide us with Personal Information about another person unless user have clear consent from that person to do so, told them that their Personal Information will be handled in accordance with this Privacy Policy and directed them to where they can find it. Regardless of how it is collected, we handle Personal Information in accordance with this Privacy Policy.

We may also collect and hold certain sensitive information that is reasonably necessary for the provision of our services. If user provide us with any sensitive information, user consent to us collecting that information and handling it in accordance with this Privacy Policy

2. How We Use Your Information:

We use the information collected to improve our services, personalize user experience, and communicate with users. We may also use the information for marketing purposes, with an option for users to opt-out.

We generally collect, hold and use your Personal Information for the purposes for which it is provided to us (which will usually be obvious at the time of collection), related purposes or as permitted or required by law. Such purposes may Include:

Responding to client enquiries and communicating with you from time to time to maintain contact and keep you updated on the services you have requested;

Forecasting future needs of our services and general quality assurance and training purposes;

Engaging in legal proceedings and/or enforcing judgments and/or orders;

Complying with the applicable legal or regulatory requirements and/or orders of competent authorities;

Providing you with promotional and marketing information, including newsletters, event invitations and/or market information relating to our products and services which we think may be of interest to you; and

Any other purpose identified at the time of collecting your Personal Information.

We generally use information automatically collected by cookies and other tracking technology to identify you as a valid user, ensure that no one else can sign on simultaneously with your account from another computer and help us serve you better based on your registration preferences. We may also use cookies to help us facilitate any promotions or surveys that we provide. We may also use cookies to enable us to collect data that may include Personal Information. We will handle any Personal Information collected by cookies in the same way that we handle all other Personal Information as described in this Privacy Policy. Third parties whose products or services are accessible on our websites may also use cookies, and we advise you to check their privacy policies for information about their cookies and other privacy practices.

3. Personal Information Disclosure:

We may disclose your Personal Information to third parties as may be necessary for any of the purposes stated in the above section. Such third parties generally include our third-party providers, contractors, consultants, agents and/or representatives (such as law firms, banks, financial institutions, insurers, IT providers, mortgage referral services providers and/or wealth management services providers) who provide services to us or on our behalf, including to:
Assist with obtaining payment from creditors;

Operate data centres;

Conduct market research;

Provide advice;

Potential tenants

Anyone you have authorised to deal with us on your behalf;

Any of the companies within the SDA Provider Group and their related companies;

Government authorities, regulatory bodies, law enforcement agencies, courts, tribunals and/or parties to the legal proceedings where you have consented to this or we are required or authorised to do so by law;

Debt collection agencies; and/or any other third parties identified at the time of collection of your Personal Information.

User acknowledges that, by agreeing to the disclosure of User Personal Information to the above third parties, User consent to disclosure of user Personal Information outside of Australia and acknowledges that we are not required to ensure the overseas recipient’s compliance with Australian privacy law in relation to User Personal Information and we will not be liable to User for any breach of Australian privacy law by these overseas recipients. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such Personal Information in a way that is consistent with the APPs. On this basis, the User consents to such disclosure.

4. Marketing:

When you register on our websites, you will be given a choice as to whether you want to receive email messages or Direct Whatsapp Announcements from us, including announcements and communications about our latest news or services. To the extent the relevant local law requires us to seek your consent, we will only send such messages to you if you opt-in.

If you do not wish to receive direct marketing calls, messages, announcements, or materials, you may use the unsubscribe facility in the marketing communication or contact us. Further, as a registered member with us, you can modify your choice at any time by accessing your registered account with us. We will stop using your Personal Information for direct marketing if you so request. For any queries or concerns, feel free to reach out to us via our contact details provided at end of this policy.

5. Cookies:

Our Site uses cookies to enhance user experience. Users can control cookie settings through their browser. However, disabling cookies may affect the functionality of the Site.

6. Third-Party Links:

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage users to review the privacy policies of external websites they visit.

7. Data Security:

We prioritize the security of your information and employ industry-standard measures to protect it. However, no online transmission or storage is completely secure, and we cannot guarantee the absolute security of user data. You must take care to protect your Personal Information. You should notify us as soon as possible if you become aware of any security breaches.

8. Your Rights:

Users have the right to request access, correction, or deletion of their personal information. To exercise these rights or for any privacy-related concerns, please contact us at info@sdapro.com.au.

If you wish to make a complaint about a breach of this Privacy Policy or the APPs under the Act you can contact us using the contact details below. Please include your name, email address and/or telephone number and provide sufficient details regarding your complaint together with any supporting evidence.

We will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.

If you are not satisfied with our determination, you can contact us to discuss your concerns or contact the Australian Privacy Commissioner via www.oaic.gov.au.

9. Updates to this Policy:

This Privacy Policy is subject to change. Users will be notified of any updates, and the latest version will be posted on the Site.

Your continued use of our websites or services, requesting our assistance or the provision of further Personal Information to us (directly or via an authorised person) after this Privacy Policy has been revised, indicates your acceptance of the revised Privacy Policy.

10. Consent:

By using our Site, you consent to the terms outlined in this Privacy Policy.

OUR CONTACT DETAILS

If you have a query relating to this Privacy Policy or wish to make a complaint, please contact us using the following contact details: The Office Manager

Email address: info@sdapro.com.au

Phone: 1300 159 270

MORE INFORMATION

For more information about the Privacy Act in Australia and protecting your privacy, visit the (external link) website below: www.privacy.gov.au

Thank you for entrusting us with your information.

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